#Focalpoint gas fire spares update#

Read the reviews of how bad this company is! Don't waste your time and money buying a focal point fire. Best of luck trying to claim on the 3 year warranty. If they aren't interested when the fire is faulty when new don't think you've got much hope as it gets older. While waiting for the fire to be collected by the courier I decided that I didn't want another focal point fire and requested a refund. This was a new fire which was faulty! I decided to contact the supplier again requesting a replacement to which they agreed. No offer of a replacement fire or an apology. They're response was to Be Patient while the technical department tried to work out the problem. After several days of trying to contact them they finally answered my email. Contacted the supplier but initially they referred me back to focal point. Thermostat kept turning fire off after a few minutes. I wouldвЂ™ve have ordered the last fire but it was purchased through a third company and I didnвЂ™t realise it was coming from Focal point.Д«ought a blenheim electric fire by focal point. I can not be the only customer that has had issues. The company wouldвЂ™ve got more stars but their choice in delivery company is letting their customers down.

#Focalpoint gas fire spares update#

IвЂ™ve had no contact or update and had to arrange cover at work for the collection. TheyвЂ™re leaving the fires on peoples doorsteps, ignoring the safe place request, so you have the risk of them going missing and they have not turned up to collect the damaged fire, as pre arranged for yesterday. They use DPD and each time the parcel company had damaged the fire in transit- One of the times they didnвЂ™t delivery it and just marked it as damaged at depot. The other three replacements was not actually due to them. One was obviously not checked by the manufacturer as it was faulty but they replaced it with ease. Their customer service has been great but their delivery company and quality control has let them down. There are no products matching the selection.Good customer service, bad experience with delivery partner As a specialist supplier of focal point gas fires, we are also in the fortunate position to be able to offer customers highly competitive prices, so even if you find a focal point fire cheaper elsewhere, we will happily refund the difference. The advantage of choosing focal point fires from The Fireplace Warehouse is that we offer unrivalled knowledge and expertise, so whatever you are looking for, our experienced staff will be able to guide you in the right direction. When guests come to visit your home, they will be immediately impressed by your fireplace, and your focal point fire will bask in the limelight and get admiring glances. Whichever kind of focal point fire you choose from The Fireplace Warehouse, you will get a product that looks realistic, so you can enjoy the aesthetics of a real fire without the hassle of actually having one. Some of the focal point fire products we sell also give you the option to have it on a flame-only setting, so you get an attractive glow on those occasions when heat is not required. Many of the focal point gas fires we offer provide excellent efficiency, helping to keep your room toasty and warm without causing your energy bills to soar. You can select the range of heat you require, often at the touch of a remote control button. They boast many features, and some are customisable. Variety is where we excel at The Fireplace Warehouse, so if you are looking for focal point gas fires of a particular colour or style, make sure to get in touch with us. With one of our many fires situated in your room, it will immediately grab attention and serve as a feature in its own right. Whether you live in a modest home or one of palatial proportions, we supply a wide range of focal point fires to suit your particular setting. At The Fireplace Warehouse we only supply leading brands of the highest quality, so you can be assured of a focal point fire that not only looks the part but will prove reliable and offer unrivalled durability.

If you are seeking focal point fires for your home, you have come to the right place at The Fireplace Warehouse.ДЄt our extensive show rooms you have a wide choice of options at your disposal if you require focal point gas fires. A fireplace should do more than just keep your room warm: it should boost the style credentials of any space, making it look inviting, elegant and cosy.